UBA REFUND / CANCELLATION POLICY
If you are not completely satisfied with your UBA Product, please call your Personal Member Concierge at 866.438.4274. We will be happy to issue a complete refund of membership dues within the first thirty (30) days. We want you to be 100% satisfied with UBA benefits and services.
Note: This membership is separate from any other insurance or supplemental products you have purchased. Please contact your agent for any plans other than a UBA Membership, Benefit Boost and Virtual PCP Solution Subscriptions, and UBA Gap Products. If you are canceling, please make sure to cancel using our cancellation phone number at 866.438.4274, our cancellation form, by Chat feature or by email. Please do not cancel through your agent. Cancel directly with your Personal Member Concierge to make sure your cancellation request is handled promptly and correctly.
Important Note about Billing to All Members:
It is your responsibility to check the transactions occurring on your account for the initial draft and all recurring monthly drafts and to cancel with us when desired. Every month we pay for the membership services and the insurance premiums for any applicable group insurance programs on your behalf, whether you use the membership services or file a claim with the group insurance programs. Please refer to UBA's refund policy for details on how refunds work. You will see UBA Gap and the phone number 866-438-4274 on your account statements where the draft is occurring. This ensures that you have the number to contact us when there is a billing issue or when you would like to cancel.