If I have multiple products and only want to cancel one of the products or some of the products but not all of the products, can I do that?
The short answer is YES.
(However, you can't cancel the UBA Membership if you are keeping one of the UBA Gap Products that include insured products. Various insurance companies have issued group insurance policies to the United Business Association as the group master policyholder so you must be a member of UBA in order to keep those products)
Let's say that you have the following products as an example:
- UBA Membership
- Gap Max
- UBA Dental
- UBA Vision
Correct Cancellation Example:
You decide that you no longer need the Dental and the Vision Products so you wanted to cancel just the dental and vision products and KEEP the UBA Membership and the Gap Max Product. You can do that by filling out the request for cancellation and saying that you wanted to keep the UBA Membership and Gap Max Product and ONLY wanted to cancel the UBA Dental and Vision Products. The Concierge will let you know what the recurring monthly billing amount will change to going forward after the cancellation.
Incorrect Cancellation Example:
You decide that you no longer wanted the UBA Membership and the Gap Max Product but wanted to keep the Dental and Vision products. So you try to cancel 2 products (UBA & Gap Max) and keep the other 2 products (Dental & Vision). You would be allowed to cancel the Gap Max Product but you would not be able to cancel the UBA Membership if you wanted to keep the UBA Dental and Vision products. You must be a member of UBA in order to be able to keep the UBA Dental & Vision Products since they include group insurance programs.
Important Note about Billing to All Members:
It is your responsibility to check the transactions occurring on your account for the initial draft and all recurring monthly drafts and to cancel with us when desired. Every month we pay for the membership services and the insurance premiums for any applicable group insurance programs on your behalf, whether you use the membership services or file a claim with the group insurance programs. Please refer to UBA's refund policy for details on how refunds work. You will see UBA Gap and the phone number 866-438-4274 on your account statements where the draft is occurring. This ensures that you have the number to contact us when there is a billing issue or when you would like to cancel.