After we process the refund request, it takes an average of 7-10 business days for the refund to be returned. If you have any questions regarding your refund or the refund policy, you can contact us at 866.438.4274.
Important Note about Billing to All Members:
It is your responsibility to check the transactions occurring on your account for the initial draft and all recurring monthly drafts and to cancel with us when desired. Every month we pay for the membership services and the insurance premiums for any applicable group insurance programs on your behalf, whether you use the membership services or file a claim with the group insurance programs. Please refer to UBA's refund policy for details on how refunds work. You will see UBA Gap and the phone number 866-438-4274 on your account statements where the draft is occurring. This ensures that you have the number to contact us when there is a billing issue or when you would like to cancel.